Poage Chevrolet

Cory was an amazing help in finding my new car. He listened to what I wanted in my new car and answered all my questions. He was kind and very attentive to the cold weather and made sure my test drive was warm and comfortable. It was below freezing and he made sure to have on the heated steering wheel and seats!! We had to reach out to another dealer, Cory made sure to let me know what was happening and was in contact with me throughout the process. When a car became available, Cory is a great asset to Poague Chevrolet. Go see Cory Johnson when you're looking for a new car!

Joey and the whole team Poage are outstanding. Joey went above and beyond with helping me buy a car. As an individual with the disability, I have to have equipment to drive. I brought that with me. He installed it on multiple cars. I wanted to test drive. He didn’t have to do that. That tells me a lot about his character as a person, not just a salesman. Everyone at Poage was Great it didn’t even seem like I was buying a car. Just felt like I was hanging out for a little bit and walked away with a car. The whole team at Poage was awesome. If you’re looking for your next car stop in, they’ll be more than happy to help you. You’re going to get top-notch customer service in a non-Stressful environment with no pressure. Thanks again to the whole team at Poage Chevrolet.

Carolyn & Steve both were professional and honest as they hooked me up on an unbelievable deal. No pressure as they were attentive and understanding of my needs in such a tough market. I will plan on using this dealership for all my future needs and future cars. I’ll be back. Thank you all for making my purchase a pleasant experience.

I had the pleasure of working with Brett, our Salesman at the Chevy Dealership, and I couldn't be more grateful for the exceptional service he provided. From the moment I walked in, Brett's dedication to understanding my needs and preferences was evident. He took the time to listen, ask insightful questions, and truly cared about finding the perfect vehicle for me. What stood out the most was Brett's genuine commitment to ensuring I made the right choice. He didn't push for a quick sale; instead, he guided me through the process, patiently addressing all my concerns and questions. His knowledge of Chevy vehicles was impressive, and he provided valuable insights that helped me make an informed decision. But what truly sets Brett apart is his authentic and caring approach. In an industry where many are solely focused on making a sale, Brett's priority was my satisfaction and peace of mind. He went the extra mile to make sure I felt comfortable and confident in my purchase. I don't typically leave reviews, but when you encounter someone like Brett, it's impossible not to acknowledge their exceptional service. Brett, thank you for your dedication, honesty, and genuine concern for your customers. You've set a high standard for what a car-buying experience should be, and I'm incredibly grateful for your assistance. I highly recommend anyone looking for a Chevy vehicle to seek out Brett at this dealership. He's a true asset to the team

I was quoted one price on the phone for repairs. When I picked up my car I was given a bill of over $500 more. This was due to tire pressure sensors being replaced. I went in with 2 bad ones on the drivers side. My bill was for 4. The answer I got was they weren't reading. Well they were working when I came in so why would I want/agree to have them replaced? I was shown notes on a paper with my repairs to be done that the manager made and was told I agreed to this. Those were notes on a paper and in no way confirms my agreement to replace working parts. As the conversation went on it was discovered that the price I was quoted was higher than the actual price I should have been charged. Quote one thing, do another and then charge more for the part than it was supposed to be. Bad business practice. This is why people don't trust shops and dealerships even less. Again, I have to question the methods here. Ultimately some adjustments to my bill were made however, I stilled paid more than the quote over the phone. I didn't buy my Chevy Cruze from this dealership but since I lived in Wentzville and wanted my car to be maintained properly by certified mechanics of chevy products I have brought my car here for everything except tires, brakes and oil changes. That is to say time permitting I have had my oil changed here but it is not always convenient. This is because I moved to St. Louis which in now a 40 min drive to the dealership. Again, ALL major repairs have been done here since I purchased the car. I always felt that I was treated fairly with the repairs even though there were times that I felt as though I was bothering someone when I came in. Now that I have had this issue with being given one price and charged another my trust in this dealership shop has gone out the window. Set aside the quote on the phone for the total was different, to get there and be told I was quoted a higher price than I should have on the parts is disheartening. This is because we now go in straight to the cashier to pay and get our car. IF I hadn't stopped to ask about the price, ask to go to the manager with my bill for an explanation, I would have paid more for the parts than what they actually should have been. I have been dedicated to this shop for over 3 years. I was willing to make the trip back and forth and literally at a great inconvenience but I can not spend my money with a business that treats customers especially ones that are loyal this way. FYI, my father worked for GM Wentzville. We moved here from Indiana when it 1st opened. I was raised in a GM family. My first car at 17 was a Trans AM. I have only owned GM products throughout my life. I am now 55 and the only other manufacturer I have driven was a Ford and that was only because it was a company vehicle. As I was allowed to drive it personally I never did. I went home parked it, got into my Pontiac, Cadillac or Chevy and drove them. My daughter drive a GMC truck and my son drives a chevy spark. Even with all that I don't feel confident in this dealership anymore. And the crazy part, I have been contemplating trading my car in for a new one and was going to keep my business as Pouge. I won't be working with them now.